Freeze Sleeve stands behind the quality of our products. If you’re unsatisfied for any reason, please return your merchandise, no questions asked!. Merchandise must be purchased at FreezeSleeve.com and in the same condition you received it to qualify for a return. Returns are accepted within 60 days of purchase. In order to receive a refund you must have proof of original purchase.
We are NOT responsible for torn bags or leaks that result in wet sleeves - it's our recommendation to double bag sleeves that are placed in coolers on ice as a precaution.REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
and send your item to: Freeze Sleeve Returns, 1625 Oakbrook Dr., Norcross, GA 30093
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPINGTo return your product, you should mail your product to: Freeze Sleeve Returns, 1625 Oakbrook Dr., Norcross, GA 30093 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Your Freeze Sleeve should fit snug around the treated area. It's compression is not intended for support, but to hold the sleeve in place providing mobile recovery. If you are in between sizes, it is recommended that you order the larger size to ensure adequate cold therapy with compression.For specific details, refer to the Size Chart and Measurement Guides listed below.
WRIST: Measure circumference of wrist 2 inches above where the hand meets the wrist.
ELBOW: With arm bent at 90 degrees, measure from outer point and around inner crease of elbow.
ANKLE: Measure circumference of ankle from the heel to 2 inches above the bridge of the foot.
SHIN & CALF: Measure circumference of area around the largest portion of the calf.
KNEE: While standing, measure circumference of knee 3 inches above where the knee bends.
HAMSTRING & QUAD: While standing, measure circumference of area around the largest portion of the quad & hamstring.
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