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Return Policy

100% SATISFACTION GUARANTEE

RETURNS
Freeze Sleeve stands behind the quality of our products and offers 100% satisfaction guarantee. If you’re unsatisfied for any reason, you can return your purchase within 90 days, no questions asked! Merchandise must be purchased at www.freezesleeve.com and in the same condition you received it to qualify for a return. In order to receive a refund, you must have proof of original purchase.  We are not responsible for damages incurred as a result of the product getting wet.  It's our recommendation to double bag sleeves that are placed in coolers on ice as a precaution.  

Freeze Sleeve Returns
1625 Oakbrook Dr.
Norcross, GA  30093

REFUNDS (if applicable)
Your refund will be processed, and a credit will automatically be applied to your original method of payment.

Late or missing refunds (if applicable)
-  If you haven’t received a refund yet, first check your bank account again.
-  Then contact your credit card company, it may take some time before your refund is officially posted.
-  Next contact your bank. There is often some processing time before a refund is posted.
-  If you’ve done all of this and you still have not received your refund yet, please contact us at info@freezesleeve.com. 


SALE ITEMS
 (if applicable)
Refunds are not available on sale items of discontinued products.  

EXCHANGES (if applicable)
Our returns center cannot process exchanges.  If you have found another item on our site that would prefer over the one originally ordered, please return the original item and place a separate order for the new item.  We will notify you via e-mail when the return has been processed.  Send all returns to: Freeze Sleeve Returns, 1625 Oakbrook Dr., Norcross, GA 30093.

SHIPPING
To return your product, mail your product to: Freeze Sleeve Returns, 1625 Oakbrook Dr., Norcross, GA  30093. 

ADDITIONAL QUESTIONS
Email us at: info@freezesleeve.com
or give us a call: 844-375-3383