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Return Policy

100% SATISFACTION GUARANTEE

RETURNS
Freeze Sleeve stands behind the quality of our products and offers 100% satisfaction guarantee. If you’re unsatisfied for any reason, you can return your purchase within 90 days, no questions asked!  Merchandise must be purchased at www.freezesleeve.com and in the same condition you received it to qualify for a return. In order to receive a refund, you must have proof of original purchase.  We are not responsible for damages incurred as a result of the product getting wet.  It's our recommendation to double bag sleeves that are placed in coolers on ice as a precaution.  

Freeze Sleeve Returns
1625 Oakbrook Dr.
Norcross, GA  30093

REFUNDS  (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
-  If you haven’t received a refund yet, first check your bank account again.
-  Then contact your credit card company, it may take some time before your refund is officially posted.
-  Next contact your bank. There is often some processing time before a refund is posted.
-  If you’ve done all of this and you still have not received your refund yet, please contact us at info@freezesleeve.com. 


SALE ITEMS
  (if applicable)
Refunds are not available on sale items of discontinued products.  

EXCHANGES  (if applicable)
Our returns center cannot process exchanges.  If you have found another item on our site that would prefer over the one originally ordered, please return the original item and place a separate order for the new item.  We will notify you via e-mail when the return has been processed.  Send all returns to: Freeze Sleeve Returns, 1625 Oakbrook Dr., Norcross, GA 30093.

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed or emailed to you.  If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will be notified about your return via e-mail.

SHIPPING
To return your product, mail your product to: Freeze Sleeve Returns, 1625 Oakbrook Dr., Norcross, GA  30093. 

ADDITIONAL QUESTIONS
Email us at: info@freezesleeve.com
or give us a call: 844-375-3383

Size Guide

Sleeves are interchangeable between arms and legs. Refer to the Size Chart and Measurement Guides below to ensure proper fit around your preferred treatment area.

Your Freeze Sleeve should fit snug around the treated area. It's compression is not intended for support, but to hold the sleeve in place providing mobile recovery. If you are in between sizes, it is recommended that you order the larger size to ensure adequate cold therapy with compression.

For specific details, refer to the Size Chart and Measurement Guides listed below.

Size Chart

Measurement Guides

WRIST: Measure circumference of wrist 2 inches above where the hand meets the wrist.

ELBOW: With arm bent at 90 degrees, measure from outer point and around inner crease of elbow.

ANKLE: Measure circumference of ankle from the heel to 2 inches above the bridge of the foot.

SHIN & CALF: Measure circumference of area around the largest portion of the calf.

KNEE: While standing, measure circumference of knee 3 inches above where the knee bends.

HAMSTRING & QUAD: While standing, measure circumference of area around the largest portion of the quad & hamstring.