100% SATISFACTION GUARANTEE
Freeze Sleeve stands behind the quality of our products and offers 100% satisfaction guarantee. If you’re unsatisfied for any reason, you can return your purchase within 90 days, no questions asked! Merchandise must be purchased at www.freezesleeve.com and in the same condition you received it to qualify for a return. In order to receive a refund, you must have proof of original purchase. We are not responsible for damages incurred as a result of the product getting wet. It's our recommendation to double bag sleeves that are placed in coolers on ice as a precaution.
Freeze Sleeve Returns
1625 Oakbrook Dr.
Norcross, GA 30093
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
SALE ITEMS (if applicable)
Refunds are not available on sale items of discontinued products.
EXCHANGES (if applicable)
Our returns center cannot process exchanges. If you have found another item on our site that would prefer over the one originally ordered, please return the original item and place a separate order for the new item. We will notify you via e-mail when the return has been processed. Send all returns to: Freeze Sleeve Returns, 1625 Oakbrook Dr., Norcross, GA 30093.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed or emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will be notified about your return via e-mail.
To return your product, mail your product to: Freeze Sleeve Returns, 1625 Oakbrook Dr., Norcross, GA 30093.
Email us at: email@example.com
or give us a call: 844-375-3383