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Frequently Asked Questions

About Our Products

The Freeze Sleeve is a revolutionary cold therapy compression sleeve providing relief and recovery for aching muscles and joints for all ages and sizes. It provides 360 degrees of cold compression therapy and 100% coverage of the treatment area. Scientifically formulated to provide the recommended amount of cold therapy treatment time. Available in a variety of sizes to accommodate multiple areas of arms and legs.
 

Place the product in the freezer for 2 hours to ensure it reaches its coldest temperature. It is also recommended that you turn your freezer to its lowest temperature setting. 

Our products are scientifically formulated to provide the recommended amount of cold therapy duration, without the risk of harm or burning to the skin. Throughout the treatment process, our products will begin to acclimate to the user's body temperature. Although you may feel the outside of the sleeves getting warmer, our compression design locks the cold in for deep penetration to the treated area. Users normally see a 12-15° variance between treated and untreated skin. 

Our products are scientifically formulated to provide the recommended amount of cold therapy duration, without the risk of harm or burning to the skin. Throughout the treatment process, our products will begin to acclimate to the user's body temperature. Although you may feel the outside of the sleeves getting warmer, our compression design locks the cold in for deep penetration to the treated area. Users normally see a 12-15° variance between treated and untreated skin. 

Our products are NOT waterproof. They are made of a scientifically formulated hydro-based gel and cased in a latex-free fabric that is antimicrobial, antibacterial as well as non-toxic. If you get the product wet, the gel could dissolve. 

To clean the sleeves, we recommend using an antibacterial wipe, apply directly to the fabric and allow the sleeve to air dry before placing back in the freezer. 

Yes, it is recommended you keep the product in the bag. Since our products are made of a hydro-based gel, water (like freezer condensation) can cause the gel to dissolve. The bag is to ensure the sleeve stays dry in the freezer. If you lose or damage the bag provided, any plastic freezer bag will work, or reach out to us for a replacement. 

Yes, it is recommended you keep the product in the bag. Since our products are made of a hydro-based gel, water (like freezer condensation) can cause the gel to dissolve. The bag is to ensure the sleeve stays dry in the freezer. If you lose or damage the bag provided, any plastic freezer bag will work, or reach out to us for a replacement. 

Our products are intended to be used as post workout/surgery therapy. They are not intended
to be used during exercise.  

Our sleeves are not intended to offer support. The compression design is to hold the sleeve in place providing mobile recovery. 

Purchases & Refunds

Products can be purchased in the United States online via our website or through our other
online retailers, and at retail stores nationwide listed under the Store Locator on our
website. International shipping is available. Please check rates and additional fees at
checkout. Standard international shipping duration is 14 to 21 days.

If you lose or damage the bag provided any plastic freezer bag will work or reach out to us for a replacement.

Sizing & Application

Our sleeves come in six different sizes, capable of handling any joint or appendage from a wrist/ankle to a quad/hamstring. Our size guide is located on our website, as well as on the back of our boxes. If you measure in between sizes, it is recommended that you order the larger size to ensure proper fit. 

If you are between sizes, it is recommended that you order the larger size to ensure proper fit 

Always slide the sleeve on with wide end at the top. The black threading should always be at the bottom to ensure maximum fit and compression. Refer to our size chart and measurement guide to ensure proper fit. 

Yes, the threaded side of the sleeve is always at the bottom to ensure maximum fit and
compression. 

Shipping & Returns

First Class Package International shipping is available. Please check rates and additional fees at checkout. Standard international shipping duration is 14 to 21 days. Delivery Duties Unpaid (DDU) fees to postal provider may be required depending on location.

Send all returns to: Freeze Sleeve Returns, 1625 Oakbrook Dr., Norcross, GA 30093. Please refer to our Return Policy if you have additional questions or reach out to us direct at info@freezesleeve.com. 

Since our products differ in size and price, our returns center cannot process exchanges. If you have found another item on our site that you prefer over the one originally ordered, please return the original item and place a separate order for the new item. We will notify you via email when the return has been processed. Send all returns to: Freeze Sleeve Returns, 1625 Oakbrook Dr., Norcross, GA 30093.